FAQ
Supported games
Q: Which games do you currently support?
A: We support over 50 major MMO and RPG games, including popular titles such as Path of Exile 2, Diablo IV, The Lost Ark and FFXIV. New games are added on a weekly basis. Check our website or contact support if you're unsure about your game.
Q: How do I enter my player details?
A: Simply at checkout:
Select your game from the drop down menu.
Enter your exact server name (case sensitive!).
Enter your character name or user ID.
This will ensure we deliver to the right place.
Payment and Security
Q: How is my payment information protected?
A: We use the highest level of security to keep your information safe. Our payment system meets the highest industry standards and replaces your card details with unique codes rather than storing them. For transactions over $200, we may ask for additional verification to protect you.
Q: What payment methods do you accept?
A: We accept
Credit/Debit Cards (Visa, Mastercard, Amex).
PayPal with Goods & Services Protection.
(Where applicable) Cryptocurrencies such as Bitcoin, Ethereum and USDT with no network fees.
Q: Why was my payment flagged?
A: Our system may flag payments for your security:
Purchases over $500 (requires address confirmation).
Orders from a different region (requires VPN verification).
Multiple fast orders (requires two-factor authentication).
These steps will help protect your account.
Delivery speed
Q: What's the delivery time?
A: Most orders arrive within 15 minutes thanks to our fast, round-the-clock system. You can track your order in real time for peace of mind.
Q: Does the time difference affect delivery?
A: Not at all! Our team works 24/7 with rotating shifts so your order is processed quickly no matter where you are.
Customer Support
Q: How do I contact support?
A: You can reach us via
Discord: @Flarejoysales
.
Email: [email protected].
We usually reply within a few hours.
Q: Can I cancel an order?
A: Contact us as soon as possible via Discord (@Flarejoysales
) or email ([email protected]). We'll try to help, but cancellations may not be possible once the order is in progress.
Trust and Credibility (optional section)
Q: Is your service trustworthy?
A: Absolutely! We've completed over 3 million successful transactions, have a 9.98/10 fraud prevention score on Trustpilot and have been featured in Forbes, IGN and PC Gamer. You're in good hands.